How to Ask Clients for Their Home Address Without It Being Awkward: 12 Templates, Plus Home vs Office

We sell a $35 logo mug gift box, printed, packed and shipped to each person's address. These templates work for any gift you mail.

Key facts

• The client picks the address. Offering "home or office" turns a personal request into a simple choice.
• A box needs only a name and a mailing address. No phone number or email for the recipient (our address template).
• P.O. boxes work with Personalized Gifts Delivered. We accept them in the area we ship to; those boxes ship by USPS.
• The carton is plain. Each gift box ships in a plain white carton with only the shipping label; the return address shows PersonalizedGiftsDelivered.com, never your name.
• Google Forms can feed a spreadsheet. "If you store your responses in a spreadsheet, Google Sheets automatically puts your data in a table" (Google).

What Should You Say When You Ask for an Address?

The awkward part is three words: "your home address." The fixes are small:

You don't have to say what the gift is. "Something small" keeps the surprise and tells them it's not a sales package.

12 Address-Request Templates to Copy

Change the bracketed parts. Each one asks for the best address, offers a choice and says what the address is for.

1. The short email (a good default)

Subject: A small thank-you

Hi [First name], we'd like to send you a small thank-you for this year. Where's the best place for it to reach you, home or office? We'll use the address only to send this. A reply by [date] gets it there before the holidays. Thanks, [Your name]

2. Home or office, their choice

Hi [First name], we're sending our clients a small holiday gift this year. Would you like yours at the office or at home? Either is fine, and we'll use the address only for this gift. Just reply with the one you prefer by [date]. [Your name]

3. Keep the surprise

Hi [First name], we have something small we'd like to mail you before the holidays. All we need is where it should go. What address works best for you? [Your name]

4. A client you've never met in person

Hi [First name], working with you this year has been a pleasure, even if we've only met on screen. We'd like to mail you a small thank-you. What's the best address to send it to? We'll use it only for this. [Your name]

5. The text message

Hi [First name], it's [Your name] from [Company]. We're mailing a small thank-you to our clients this month. What's the best address for yours? Home or office, whichever you like.

6. The LinkedIn message

Hi [First name], thank you for a great year working together. I'd like to mail you a small holiday thank-you. If you're open to it, what's the best address? And if you'd rather not share one, no problem at all.

7. To the assistant or office manager

Hi [First name], we'd like to send [Client's name] a small holiday thank-you. Could you tell me the best address for it, and whether the office is open the week of [date]? We'd be glad to send one to you too, if you'll tell me where. [Your name]

8. For several people at one client company

Hi [First name], we'd like to thank the people on your team we worked with this year: [names]. Could you send me the address each would like it sent to, or forward this note so they can reply to me directly? Home or office is up to each person, and we'll use the addresses only for this. [Your name]

9. With a Google Form link

Hi [First name], we're sending our clients a small thank-you this season. This short form asks only where you'd like it sent: [link]. We'll use your answers only to send this gift. Please fill it in by [date]. [Your name]

10. Asking about food at the same time

Hi [First name], we'd like to send you a small holiday thank-you with a sweet treat inside. What's the best address for it, and is there any food you can't have? We'll use your answers only for this gift. [Your name]

11. The reminder (send one, then stop)

Hi [First name], a quick follow-up on my note from last week: what's the best address for a small thank-you from us? A reply by [date] gets it to you before the holidays. If you'd rather not, no worries at all. [Your name]

12. The thank-you when they reply

Thanks, [First name], got it. We'll use it only for this. Watch for a small box in the next few weeks. [Your name]

Template 10 matters if your gift has food in it. Ours does: LINDOR truffles contain milk, soy and barley malt (gluten); read the labels. Asking now means you know before you order.

Home or Office: Where Should a Client Gift Go?

When the client doesn't say, use this table. When in doubt, ask.

Two more points:

• Gatekeepers count. If an assistant or office manager guards the calendar, a box for them too (template 7) thanks the person who keeps the relationship running.
• Two homes. Some clients split the season between two addresses. Ask "Where will you be the week of [date]?"

When Should You Ask?

Ask early enough to send one reminder and still order on time. Our suggestion: ask at least two weeks before the order-by date for your occasion.

Put your reply-by date in the first message. Without a date, a reply is easy to put off. If you miss the Christmas date, a New Year client gift arrives after the rush.

How to Collect Addresses With a Google Form

A form saves you from copying addresses out of 40 separate emails.

1. Add one short-answer question per field: First name, Last name, Company (for office deliveries), Address line 1, Address line 2 (apartment, suite or unit), City, State and ZIP. These match the columns in our address template.
2. Make the address questions required, so nobody sends half an address.
3. Write one line at the top: what it's for, and that you'll use the address only to send the gift.
4. Send the responses to a spreadsheet. Google: "If you store your responses in a spreadsheet, Google Sheets automatically puts your data in a table." Also from Google: "When you create a new response spreadsheet, form collaborators automatically get access to it." Check who can edit the form before you send it.
5. Send the link with template 9.
6. When the replies are in, download the sheet as a CSV file. It keeps your clients' home addresses off a shared link.

What Do You Do With the Addresses Once They Come In?

Put them in one list, one row per person, and check it before you send anything. The 9 mistakes that send gifts astray (lost ZIP zeros, missing suite numbers, duplicates) are cheaper to fix now than after a box goes astray.

Mailing the gifts yourself is the long part. By our estimate, 25 logo mug gift boxes take about 9 hours of hands-on work, plus a week or more waiting for supplies: about 1½ hours of it is cleaning up the list and buying 25 shipping labels, and about 3½ hours is packing (what DIY costs, priced). A wrong or stale address sends a box away and back.

With Personalized Gifts Delivered, you don't retype the replies. When you add your list, you can type rows in, paste rows from a spreadsheet or address blocks copied from emails, upload a CSV with any columns, or link a Google Sheet (a linked sheet must be shared as "Anyone with the link", so for a private list of home addresses, upload the downloaded CSV or paste the rows instead). The order page sorts the addresses into fields and flags anything we can't ship to or that looks incomplete, so you can fix it before you pay. Add your logo (or type your website and we'll find it), or a photo or a few words for a personal gift; check the preview of your mug and card; add your address list; and pay $35 per box. We print, pack and ship each box to its own address.

What we do with the list, in our privacy policy's words: we use it "only to print their cards, ship their gifts, sort out delivery problems and fix problems with our order page", and we don't sell or rent personal information. The policy also says what passes through the AI that helps read a messy list.

What If a Client Won't Share Their Address?

Take the no gracefully, then offer an easier yes:

• The office address. It's less personal to share than a home address.
• A P.O. box. We accept P.O. boxes in the area we ship to; those boxes ship by USPS. If you use another seller, check before you offer it.
• A gift link. The recipient types their own address into the platform, which keeps it (gift links vs a box at the door).
• A card. A short, specific note costs nothing to accept (thank-you messages for clients).

What to know before you order

• Where we ship. We don't ship to Alaska, Hawaii, Texas (for now), Puerto Rico, APO/FPO or international addresses (where we ship). We ship from New York, and the order page flags those rows before you pay, so the rest of your list ships as normal.
• Gift limits. Each box is $35, delivered. Federal employees may accept "unsolicited gifts having an aggregate market value of $20 or less per source per occasion, provided that the aggregate market value of individual gifts received from any one person … does not exceed $50 in a calendar year" (5 CFR 2635.204(a), read Oct 29, 2026), and some industries set their own caps (see gifts to government employees and client gift limits by industry). This is information, not legal or tax advice. Check the current rule (or check with the recipient's agency ethics official) before you send.
• The same treats in every box. LINDOR truffles contain milk, soy and barley malt (gluten); read the labels. Template 10 asks about food in the same message as the address.

Where Personalized Gifts Delivered Fits: From "What's the Best Address?" to a Box at Their Door

Asking is your part. Once the replies are in, paste them in as they came, and we do the rest: your logo printed small on each 11 oz mug; Ghirardelli cocoa and 4 Lindt LINDOR milk chocolate truffles packed in the mug; foam, black tissue under a gold seal, and your card on top; each box shipped to the address its client chose, with tracking. The carton is plain, so what's inside stays a surprise until it's opened, and its return address shows PersonalizedGiftsDelivered.com, never your name. It's $35 per box, delivered, with no minimum, and you see every card before you pay.

When the list is ready, upload a spreadsheet of client addresses and each box ships to its own door.