Returns, refunds and shipping

Effective October 27, 2026

We stand behind every box we send. This page says, in plain words, what we do when something goes wrong, and what we can't do. "We" and "us" mean Accurate Services Plus LLC, a Texas limited liability company doing business as Personalized Gifts Delivered, which operates PersonalizedGiftsDelivered.com. This page is part of our terms of sale: by paying for an order, you agree to both. Questions: hello@personalizedgiftsdelivered.com.

The short version

Each mug is printed with your design, so we can't take back or refund a box that arrives as you ordered it.
Changed your mind? Until printing starts, we refund the whole order, or any boxes you drop. Email us the same day you pay.
If a box arrives broken, send us a photo within 7 days of delivery and we'll reship it free. If a box goes astray because of an address on your list, we'll reship it to the corrected address for what the reship costs us, with no markup, and tell you the amount before we send it.
If a mug cracks or comes apart in normal use within 30 days of delivery, we reship it free: it's part of our limited warranty.
If we print something wrong, send us a photo within 7 days of delivery and we'll reship it free.
If the carrier loses a box sent to a correct address, we reship it free once its tracking shows no movement for 7 business days.
If we can't ship on time, we email you, and you can cancel the boxes that haven't shipped for a full refund.
Delivery dates are carrier estimates: we don't refund a box because it arrived late.
Refunds go back to the card you paid with, and we take no fees off them.

Shipping

We ship from New York to the lower 48 states and Washington, DC, except Texas for now. P.O. boxes are accepted (they ship by USPS). No Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO or international.

Ships within 2 business days of a complete order (your design, your address list and payment). Ships by USPS Ground Advantage or UPS Ground, with tracking, and usually arrives 2–5 business days after it ships. Delivery dates are carrier estimates, not guarantees, and run slower in mid-December.

A business day is Monday to Friday, except US federal holidays. A complete order means we have your design, your address list and your payment. If we need something more before we can print (a clearer file of your logo or photo, say, or a fix to an address we can't ship to), we'll email you, and the 2 business days start when we have it.

When your boxes ship, you get one email with a spreadsheet of recipient, ship date, carrier, tracking number and $35 per box.

Order-by dates. These are the last days to order for a box to arrive in time for each occasion, if the carrier keeps its usual pace:

Thanksgiving: Mon Nov 16
Hanukkah: Mon Nov 23
Christmas: Tue Dec 15
New Year: Mon Dec 21

They are our estimates, built from the shipping times above. They aren't a promise that a box arrives by a particular day.

When a box becomes yours. Ownership of a box, and the risk of its loss or damage, pass to you when we hand it to the carrier addressed to your recipient (section 10 of our terms of sale). That doesn't change anything this page promises: we still reship lost and broken boxes as described below.

If we can't ship on time

If we can't ship a box within 2 business days of a complete order, we'll email you before that time is up, whatever the reason. The email gives a new ship date, or tells you why we can't give one yet, and you choose:

cancel the boxes that haven't shipped, and we refund them in full; or
let us ship them by the new date.

If the new date is 30 days or less after the original one and you don't reply, we ship by the new date. If it's more than 30 days later, or we can't give a date, we cancel those boxes and refund them, unless you tell us to go ahead, or we ship them, within 30 days of the original date. If you agree to wait without a date, you can still cancel at any time before they ship. If we then miss the new date too, we'll ask you again, and unless you agree to the further delay, we cancel and refund those boxes. You can always answer by email, at no cost to you.

Late deliveries

Once a box ships, the carrier sets the pace. Delivery dates are estimates, so we don't refund or reship a box because it arrived later than expected, or after the occasion it was for. If its tracking stops moving, see a box the carrier loses, below.

Cancelling or changing an order

Because we ship within 2 business days, printing starts soon after you pay. To cancel, email hello@personalizedgiftsdelivered.com with your order number as soon as you can, ideally the same day you pay. We'll reply to tell you whether printing has started.

Before printing starts: we cancel the whole order, or only the boxes you name, and refund them in full.
Once printing has started: the order can't be cancelled, because each mug carries your design.

Changes. To fix an address or the card message, email us before printing starts and we'll make the change at no charge. Once a box has shipped, the address rules below apply. To send more boxes, place a new order.

Orders we don't accept. We may refuse or cancel an order, or boxes in it, before we print them, for the reasons in section 5 of our terms of sale (a design you don't have the right to use, for example, or a payment that looks fraudulent). If we do, we refund those boxes in full.

Returns

Each mug is printed with your design for your order, so we don't accept returns or exchanges of a box that arrived as you ordered it, and we don't refund one, whether you or your recipient asks. That includes a box a recipient doesn't want or can't use.

If something is wrong with a box, please don't mail it back. Email us a photo instead, as our limited warranty explains.

Limited warranty

This section is our limited warranty. We stand behind each box we send, and this is exactly what that means.

Who gives it, and to whom. Accurate Services Plus LLC, a Texas limited liability company doing business as Personalized Gifts Delivered, which operates PersonalizedGiftsDelivered.com, gives this limited warranty to you, the buyer who placed the order. It covers each box in your order. Your recipient can tell us about a problem too; we'll handle it under this warranty and let you know, and any refund goes to you.

What it covers.

A box that arrives broken. If a box arrives broken, send us a photo within 7 days of delivery and we'll reship it free. Broken means the mug is cracked, chipped or in pieces, or the gift box is crushed or torn too badly to give. A dented or scuffed shipping carton doesn't count if everything inside is fine.
A mug that cracks or comes apart. If a mug cracks, or its handle comes off, in normal use within 30 days of delivery, send us a photo and we'll reship it free. Normal use means drinking from it.
A print we got wrong. If the print doesn't match the preview you approved (the wrong design, or a missing, crooked, misplaced, smudged or streaked print), or a card doesn't say what your order says, send us a photo within 7 days of delivery and we'll reship that box free. We print the file you approve, and the card message and sign-off as you write them, with each person's first name where you used the field for it.
A box the carrier loses. If a box was sent to a complete and correct address on your list and its tracking shows no movement for 7 business days, tell us within 30 days of its ship date and we'll reship it free. If tracking shows a box delivered but your recipient can't find it, ask them to check with neighbors and their building's mail room, and give it 2 business days: carriers sometimes scan a box as delivered early. If it's still missing, email us and we'll ask the carrier to look into it.

How long it lasts. This limited warranty lasts 30 days from the day a box is delivered (for a lost box, 30 days from the day it ships). Within that time, tell us about a box that arrived broken, or a print we got wrong, within the first 7 days after delivery: both show the moment the box is opened.

How to claim.

Email hello@personalizedgiftsdelivered.com, or write to Accurate Services Plus LLC, Warranty Claims, 5900 Balcones Dr, Suite 165, Austin, TX 78731, within the time above.
Include your order number, the recipient's name, what happened and your photos. For a box that arrived broken, add a photo of the shipping carton with its label.
Keep the mug, the gift box and the carton until we've reshipped, in case the carrier asks to see them. Please don't mail anything back unless we ask.
We reply by email to confirm what we'll do.

We keep your photos with our email records (see how long we keep information).

What we do. We send a new box (same design, same card) to the same recipient at no charge, and it ships within 2 business days of our reply. If a reship would arrive too late to be useful (after the holiday it was for, say), you can ask for a refund of that box instead. If we can't print your design correctly, we refund that box.

For safety: if a mug arrives cracked, chipped or broken, or cracks later, stop using it. Throw away any cocoa and truffles packed in a broken mug, even if their wrappers look fine; the new box comes with new ones.

What it doesn't cover.

Damage from a drop, a knock or another accident after delivery, or from heating or washing the mug in any appliance, or heating it empty or on a stove.
Wear to the print or the mug's finish from use or washing.
Things that aren't print errors: small color differences between your screen and the printed mug; white in your design, which shows the mug's own white (sublimation can't print white); a soft print of a low-resolution file; and a typo in your design, your list or your message.
The cocoa and truffles, which we don't make, including chocolate that softens or blooms (see the food in the box).
A box the carrier shows as delivered to the address on your list; a box that arrives late (see late deliveries); and a box that goes astray because of an address on your list (see address problems).
A box that arrived as ordered but isn't wanted (see returns).

Limits on this warranty (please read).

Reshipping or refunding the affected box, as this section describes, is your only remedy under this limited warranty, and our total responsibility for a box is never more than what you paid for it.

Any implied warranty, including any implied warranty of merchantability or of fitness for a particular purpose, lasts only 30 days after delivery. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

We are not responsible for incidental or consequential damages, such as a missed occasion, a client's or employee's reaction, lost business or profit, or the cost of another gift. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Nothing on this page limits a right that the law doesn't allow us to limit. Sections 12 and 13 of our terms of sale say more about warranties and the limits of our liability.

Address problems

We ship to the addresses on your list as you give them, so please check them before you pay. If a box goes astray because of an address on your list, we'll reship it to the corrected address for what the reship costs us, with no markup, and tell you the amount before we send it.

What the reship costs us is a new box if one is needed, and the postage. We email you that amount first, and nothing ships until you agree and pay it.
This covers an address that is wrong, incomplete or out of date (a recipient who moved, say), a box a recipient refuses, and a box the carrier returns as undeliverable. We don't refund a box that went astray this way.
If a box comes back to us, we'll email you. If you'd rather not reship it, we keep it for 30 days from that email; after that, we may dispose of it.
If we spot an address we can't ship to before a box ships, we'll email you to fix it. If it can't be fixed, we refund that box in full.

The food in the box

Every box holds the same treats, so we can't leave them out or swap them. LINDOR truffles contain milk, soy and barley malt (gluten); read the labels.

Chocolate can soften, or turn whitish (called bloom), in a warm truck or on a sunny doorstep. That isn't breakage, and we don't reship or refund a box for it. Food can't be returned, and we don't refund a box because a recipient can't have the treats in it (section 9 of our terms of sale).

How refunds are paid

We refund to the card or wallet you paid with, through Stripe. We never refund as store credit.
We send a refund within 7 business days of the day boxes are cancelled, by you or by us, or of our agreeing that one is due. Your bank usually takes another 5–10 business days to show it.
A refund is the $35 you paid for each box it covers (shipping was included). We take no restocking, processing or other fees off it.
Your proof of purchase is your order number, or the email address you paid with.
You can ask for a written copy of this policy at any time, and we'll email it to you.

Before you dispute a charge

Please email us first. A reship or a refund under this page is faster than a bank dispute, and most problems end there. If a charge is disputed, we'll give Stripe and the card network this policy and your order's records, such as your acceptance of our terms, the preview you approved and the carrier's tracking.

Who stands behind this

These promises are made by Accurate Services Plus LLC, the company that runs Personalized Gifts Delivered, and only by it. No member, manager or employee of the company makes them personally (section 14 of our terms of sale). The people who print, pack and ship your boxes for us don't take requests from buyers, so please bring every request to us, and we'll handle it.

Changes to this policy

The version of this page in effect on the day you pay applies to your order. When we change it, we update the date at the top. A change never applies to an order you have already paid for.

Questions

Email hello@personalizedgiftsdelivered.com. Our terms of sale also cover payment, your design and your address list, and the limits of our liability.